FAQs
I WANT TO GET FIRST ACCESS TO THE JAMES MARRIOT 17th JUNE COLOURS HOXTON SHOW, HOW DO I DO THIS?
You need to have pre-ordered the new album Don’t Tell The Dog through the Official Music Store before 5.00pm BST on Wednesday 21st May
Or
You need to register for access via the form hosted on the Official Music Store before 5.00pm BST on Wednesday 21st May
WHEN WILL I RECEIVE AN EMAIL ABOUT MY PRESALE ACCESS?
If you purchased an album, or registered via the form, you will receive an email from 10:00am BST Thursday 22nd May, containing your presale access ticket link and details of the tour.
WHEN DOES THE PRESALE OPEN?
These emails invite you to purchase tickets in our exclusive presale window, running from 12:00pm BST on Thursday 22nd May 2025
Presale access does not guarantee you tickets; it guarantees your eligibility to access the ticket presale before general release. Please note, due to high demand tickets are extremely limited.
HOW DOES THE LINK WORK?
Please keep the email containing your presale ready for the presale.
Simply follow the link provided in your email, which will take you to a designated presale page
I'VE PRE-ORDERED THE ALBUM, BUT I HAVE NOT RECEIVED MY EMAIL YET, WHY?
You should receive your pre-sale access email from 10:00am BST on Thursday 22nd May, please check both your inbox and junk mail folders carefully to locate this email.
If you have not received this, please contact: support@ceremonyofroses.com
All the tour details will be sent to the email address that you used when making your album
I’M HAVING ISSUES COMPLETING MY ORDER AT CHECKOUT. WHAT SHOULD I DO?
If you are experiencing an issue completing your order – please submit your enquiry to the ticketing provider.
Presales don’t guarantee you to tickets, but they do give you the chance to book tickets earlier, with fewer people trying to book at the same time. If you are trying to find tickets and the result are "currently not available", that means the presale allocation has sold out.
If you have an issue accessing the link from the email sent – please contact support@ceremonyofroses.com
Please quote your email address and full name.
I’VE PRE-ORDERED THE ALBUM FROM ANOTHER RETAILER; WILL I STILL RECEIVE MY CODE?
In order to qualify for the ticket presale, you need to order directly from the Official Music Store.
